I bought sample first to see the quality and it was good.
when I then got the order 1300 candles they were all bad and not possible to sell. Not one candles was okej! The company ghosted me totally after three weeks and did not answer in the chat or what’s up or mail
The answer I got for the first three weeks was ”waiting for boss”! when I asked to talk to the boss they just say that he don’t talk English. I have sent about 20 messages and no answer! The company don’t take any responsibility in any way. I lost 2700 USD + all the missed sales.
I have been in the business for over 30 years and have never been treated like this as a customer.
It is for me very very strange how a company can behave like this
My recommendation is not to buy from this company!

Respuesta del proveedor:
We finished Candle is very well. The candle ship by customer's forwarder , During ship , the forwarder not use refrigeration container , so during ship , wax appreal melt. As attached photo , our finished candle very well.
15 Sep 2025